Privacy policy

Effective date: 09 November2025

1. Introduction

Welcome to vrent-store.com, operated by VRENT GmbH, a company registered in Zurich, Switzerland.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or purchase our products and services (collectively, the “Services”).

We are committed to protecting your privacy and handling your data in compliance with the Swiss Federal Data Protection Act (revDSG) and, where applicable, the EU General Data Protection Regulation (GDPR).

By using our Services, you consent to this Privacy Policy.

2. Data Controller

The data controller responsible for processing your personal data is:

VRENT GmbH
📍 Registered address: Zurich, Switzerland
📧 Email: info@vrent-store.com
🌐 Website: www.vrent-store.com

3. Information We Collect

We collect personal data that you provide voluntarily or that is automatically collected when you interact with our website.

a. Information you provide:

  • Name, billing and shipping address

  • Email address and phone number

  • Payment details (processed securely through our providers)

  • Order and transaction information

  • Customer support communications

b. Automatically collected information:

  • IP address, browser type, and device information

  • Website usage data and pages visited

  • Cookies and tracking technologies (see Section 8)

c. Third-party data:
We may receive data from third-party partners (such as payment processors or analytics services) for fraud prevention or transaction verification.

4. How We Use Your Information

We process your personal data to:

  • Fulfil and deliver your orders

  • Provide customer support

  • Process payments and refunds

  • Improve our website and user experience

  • Send order updates and promotional communications (if you consent)

  • Comply with legal and tax obligations

We only collect and process the data necessary for these purposes and retain it for as long as required by law or business necessity.

5. Sharing of Data

We do not sell or rent your data.
We may share your information with trusted third parties only when necessary, such as:

  • Shopify (our e-commerce platform host)

  • Payment processors (e.g., Stripe, PayPal)

  • Logistics and shipping providers for order delivery

  • Service providers for analytics, email marketing, or technical support

  • Legal or regulatory authorities when required by law

All partners are contractually bound to handle your data securely and only for the intended purpose.

6. International Data Transfers

As vrent-store.com is hosted by Shopify, some of your data may be transferred and processed in countries such as the EU, Canada, or the United States.

Shopify and our partners comply with recognized data protection frameworks (such as Standard Contractual Clauses) to ensure your data remains protected in accordance with Swiss and EU standards.

7. Data Retention

We retain your personal information only as long as necessary for:

  • Completing your purchase and warranty obligations

  • Accounting, tax, and legal requirements

  • Security and fraud prevention

When data is no longer needed, it is securely deleted or anonymized.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to improve user experience, analyze website traffic, and support marketing efforts.

You can manage your cookie preferences through your browser settings. Disabling cookies may affect certain website features.

9. Your Rights

Under revDSG and GDPR, you have the following rights:

  • Right to access your personal data

  • Right to correct inaccurate information

  • Right to delete your data (“right to be forgotten”)

  • Right to restrict or object to processing

  • Right to data portability (where applicable)

  • Right to withdraw consent at any time

To exercise these rights, contact us at info@vrent-store.com. We will respond within the statutory time frame.

10. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse.
This includes encrypted connections (SSL), access control, and secure data handling by all partners.

11. Marketing and Communications

If you subscribe to our newsletter or marketing updates, we will use your email to send product news and promotions.
You can unsubscribe at any time by clicking “unsubscribe” in any email or contacting us directly.

12. Changes to This Policy

We may update this Privacy Policy periodically.
The latest version will always be available on www.vrent-store.com.
By continuing to use our Services after changes are posted, you agree to the revised policy.

13. Contact

If you have any questions or concerns regarding this Privacy Policy, please contact:

VRENT GmbH
📍 Zurich, Switzerland
📧 Email: info@vrent-store.com
🌐 Website: www.vrent-store.com