Shipping policy

Effective date: 09 November 2025

1. Overview

At vrent-store.com, operated by VRENT GmbH, we offer worldwide shipping to deliver your favorite tech and lifestyle products right to your door.
Please review our policy below for estimated delivery times, handling, and international shipping details.

2. Order Processing

• Orders are processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or public holidays are processed the next working day.

• You will receive a confirmation email with tracking details once your order is dispatched.

3. Shipping Times

We work with trusted logistics partners and suppliers worldwide.
Estimated delivery times vary depending on the destination and product type:

⚠️ Note: These are average estimates. Delivery may vary due to customs processing or logistical delays beyond our control.

4. Tracking Information

Once your order has shipped, you will receive a tracking number via email.
Tracking updates may take 2–5 business days to appear, depending on the carrier and origin warehouse.

5. Shipping Fees

Shipping costs are calculated at checkout and depend on the destination, product weight, and delivery method.
Some promotions may include free shipping — details will be displayed during checkout.

6. Customs, Duties & Taxes

International orders may be subject to import duties, taxes, or customs fees upon arrival in the destination country.
These charges are the responsibility of the customer and are not included in our product prices or shipping fees.

Please check your local customs regulations for more details.

7. Incorrect Address or Delivery Issues

Please ensure your shipping details are accurate before placing your order.
VRENT GmbH is not responsible for lost packages due to incorrect addresses provided by the customer.

If a package is returned to us due to an incorrect address or unclaimed parcel, additional shipping fees may apply to resend the order.

8. Lost or Delayed Packages

If your order has not arrived within 60 days of shipment, please contact us at info@vrent-store.com.
We will investigate with our logistics partners and, if confirmed lost, issue a replacement or full refund.

9. Split Shipments

To reduce delivery time, your order may be shipped in multiple parcels depending on product availability and supplier location.
You will receive tracking details for each shipment if applicable.

10. Changes or Cancellations

Orders may be cancelled or modified within 12 hours of placement.
Once an order has been processed or shipped, it cannot be changed. You may return the item after delivery following our Return & Refund Policy.

11. Contact

For any shipping-related questions, please contact:

VRENT GmbH
📍 Zurich, Switzerland
📧 Email: info@vrent-store.com
🌐 Website: www.vrent-store.com